Terms of sale and delivery Below you will find useful information regarding the use of online booking. You can read about how we process your entered information, how you receive your receipt in connection with a purchase and much more. Payment All prices stated in Hvalpsund Familie Camping online booking system are, like everywhere else on the website, stated in Danish kroner including VAT and all taxes unless otherwise stated and clearly stated in the situation in question. Payment is made by using one of the approved payment cards / credit cards in online booking, including Dankort, Visa and Mastercard. There is no charge for trading that takes place through online booking. Internet Trading Information You can safely shop on the Internet through our online booking system. As a consumer, you are basically protected in relation to any misuse of your credit card online, therefore there is no deductible for misuse of your payment card via the Internet. You can read more about how you as a consumer should relate to payments online at the following websites: www.betaling.dk, www.fdih.dk. Change booking To change Booking, please contact the Camping Site. Shipping and Delivery When booking and paying for a cabin, a rental caravan, a place for your own tent, a place for a motorhome or a place for your own caravan, you will be presented with a Booking confirmation / contract from Hvalpsund Familie Camping, in which the accounts for your purchase appear. The contract can be printed out from the website after the booking has been completed, and will also be sent by e-mail immediately after the purchase, if the correct e-mail address is provided by the buyer. Delivery of the ordered product takes place on arrival at Hvalpsund Familie Camping on the day of arrival (and ends on departure on the day of departure). Both of these times are stated in the above contract. The ordered product can not be transferred to others or exchanged for cash. Right of withdrawal and refund You have the option to cancel your booking on the following terms: Camping: If canceled more than 30 days before arrival, the full package price will be reimbursed, however, DKK 300.00 will be deducted from the cancellation fee. If canceled between 30 days and 14 days before arrival, 50% of the stay will be refunded. however, not the cancellation fee of DKK 300.00 If canceled less than 14 days before arrival, no refund will be given. Cabins: If canceled more than 30 days before arrival, the full package price will be reimbursed, however, DKK 300.00 will be deducted from the cancellation fee. If canceled between 30 days and 14 days before arrival, 50% of the stay will be refunded. however, not the cancellation fee of DKK 300.00 If canceled less than 14 days before arrival, no refund will be given. If you have started your holiday with us, the booked period is binding and cannot be transferred to others. Force Majeure The customer is not released from payment of the booked period if the customer due to personal circumstances or force majeure (war, strike, natural disasters, epidemic, closure of borders and the like) is prevented from exercising the right of use that the customer has under the contract Registration of Information Hvalpsund Familie Camping registers your name, address, e-mail and other information provided in connection with the purchase in its customer directory. The information is not passed on, but all registrations are stored for 5 years. Hvalpsund Familie Camping uses server-side cookies and a secure connection to create security about the information you provide on the site. When paying by credit card, the registration is done via a secure server, where the information is encrypted before it is sent over the Internet. Complaint Processing If for any reason you do not receive your contract confirming your purchase and you have not received an error message from the system, you can write to the address or telephone number below. Complaints about the booking process, the booking itself or the product (stay) must be made within a reasonable time after you have discovered the error or should have discovered the error by regular review of your contract. You can complain in writing or orally. One year after receipt of the goods (the stay), the right to complain ceases in accordance with the Sale of Goods Act, section 83, subsection. 1, unless otherwise agreed. When Hvalpsund Familie Camping receives your complaint about an item, the complaint will be processed as soon as possible. Hvalpsund Familie Camping will decide whether the received item should be refunded, exchanged or whether a price reduction should be given. Business Information Hvalpsund Family Camping Overgaden 24, Hvalpsund 9640 Farsø Tel .: 98 63 81 23 Email: info@hvalpsundcamp.dk Website: www.hvalpsundcamp.dk Cvr: 42640476